CLOUD CONTACT CENTER
A Cloud Contact Center is a comprehensive suite of tools, applications and cloud-hosted services for contact centres in large organisations that require multiple communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics.
Now many organizations require rich communication channels to keep customers tacked to needs and services provided. Sona specializes in providing the best cloud contact center options to businesses.
Omnichannel capabilities across phone, email, SMS, and video.
Analytics on cases, calls, quality management, and self-service.
Data integrations with CRM, helpdesk, and marketing.
Customer interaction tools for agents and supervisors.
Advantages
Many businesses, especially retailers, have significant seasonal fluctuations in contact volume, which leads to peaks and valleys in staffing levels. Cloud contact centers are able to scale up and down easily with effectiveness.
Organizations using Sona’s cloud contact center no longer have to worry about installing software updates, buying new hardware, fighting hacking attempts or hiring system administrators. All of that is handled by Sona, allowing the organizations to focus on delivering exceptional customer service.
Scale easily
Cater global customer market
Manage your costs during peak months
Flexibility in deploying service
Workforce flexibility
Superior performance and results
